WE ACCEPT RETURNS / EXCHANGES WITHIN 14 BUSINESS DAYS OF RECEIPT OF YOUR PACKAGE UPON APPROVAL BY PORNTEES. ITEM MUST BE RETURNED IN ITS ORIGINAL PACKAGING AND CONDITION VIA REGISTERED INSURED MAIL. THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING. WE RECOMMEND THAT ANY RETURN MADE TO US WILL BE FULLY INSURED AND VIA A COURIER THAT PROVIDES TRACKING INFORMATION. IN THE EVENT THAT A RETURNED PACKAGE IS LOST OR DAMAGED DURING THE SHIPMENT BACK, WE WILL NOT BE ABLE TO REFUND YOU. ONCE WE HAVE RECEIVED THE ITEM(S) WE WILL REFUND THE COST OF THE ITEM(S). SHIPPING CHARGES WILL NOT BE REFUNDED. WE ONLY REFUND TO THE CREDIT CARD / PAYPAL ACCOUNT THAT WAS USED TO PLACE THE ORDER.